Frequently Asked Questions (FAQ)

General Questions

What is FHATAL?

FHATAL is a premium streetwear brand that blends high-quality craftsmanship with bold designs and a strong commitment to sustainability. Our products are made to be stylish, durable, and responsibly produced.

Where does FHATAL operate?

FHATAL operates in Europe, focusing on high-quality, locally produced items. We use Shopify as our e-commerce platform and Gelato for printing and fulfillment, ensuring efficient and high-quality production.

Product & Quality

Who prints FHATAL products?

We partner with Gelato, a leading print-on-demand provider, to produce our items. Gelato works with trusted print partners across Europe, using cutting-edge printing technology to ensure sharp, vibrant designs and long-lasting materials.

What materials do you use for your products?

We use premium fabrics and eco-conscious materials to ensure comfort, durability, and style. Our products are printed using high-quality, fade-resistant techniques to maintain their look and feel over time.

How do you ensure product quality?

All FHATAL products go through strict quality control processes before being shipped. Gelato’s advanced production technology ensures consistent print quality, durability, and sustainability across all items.

Sustainability & Ethics

Is FHATAL committed to sustainability?

Yes! We prioritize local production with Gelato’s distributed print network. This allows us to print closer to our customers, reducing transportation emissions while ensuring faster deliveries and less environmental impact.

Do you use ethical production practices?

Absolutely. Gelato partners with reputable manufacturers across Europe who follow fair labor practices and eco-friendly production methods.

Orders & Shipping

Where do you ship?

We currently ship within Europe only. Orders are printed and fulfilled using Gelato’s European production network, ensuring faster delivery and lower environmental impact.

How long does shipping take?

Shipping times vary based on location, but most orders arrive within 5-14 business days. You will receive a tracking link once your order has been shipped.

How much does shipping cost?

Shipping costs depend on your location and the items in your order. The final shipping price will be displayed at checkout before completing your purchase.

Returns & Refunds

Can I return or exchange an item?

We accept returns for defective or damaged products. However, as each item is made to order, we do not accept returns for incorrect size selection or buyer’s remorse. Please check our Size Guide before placing an order.

What should I do if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact us at support@fhatal.com within 7 days of receiving your order. We will work quickly to resolve the issue and ensure you receive a replacement or refund.

Payments & Security

What payment methods do you accept?

We accept major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay for secure transactions.

Is my payment information safe?

Yes! Our Shopify-powered store uses secure encryption to protect your payment details, ensuring a safe and seamless shopping experience.

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